Bradesco customers faced difficulties this week when trying to access the bank services through the application, which presented significant instability. Reports indicate that failures began in start of the week and affected not only the main application, but also the Next digital bank, linked to the institution.
Error messages and Pix crashes
When trying to use app, many users came across error messages such as "something went wrong here" and recommendations to access the accounts by Internet Banking on the computer. In addition, Pix transfers from other institutions to accounts in Bradesco were refused, generating even more dissatisfaction among consumers.
A netizen, in a tone of desabafo, posted on social networks: "I wanted to win 1 real every time Bradesco's app gets out of the air. I would never have to work in my life." These reviews echo among customers, who use the app for essential day-to-day operations such as payments and transfers.
Recurring problems and lack of answers
This is not the first time that the Bradesco app faces problems. Recently, at the end of November, there were reports of "sumption" of customer accounts balances, with some people getting negative, while others had unexpected additions. The bank informed, on the occasion, that corrected the problem, but episodes how this has become a cause of concern.
Despite current failures, Bradesco has not yet officially informed what is the cause of the problem, nor has it given a forecast for the system to re-operate normally. This lack of clarity has been a point of frustration for users, who rely on the service to manage their finances.
How to proceed while the service does not normalize?
While the app remains unstable, the bank suggests that customers use Internet Banking by their computer to conduct bank operations. Another alternative is to seek assistance in electronic boxes or physical agencies.
This type of problem highlights the importance of alternative channels and quick responses to minimize user disorders. For banking institutions, ensuring the stability of digital services is increasingly crucial in a world where most transactions have already migrated to the online environment.
Customers ask for improvements
Among criticisms and requests for improvement, users’ message is clear: banking applications need to be more reliable. Digital experience is key to keeping customers' trust, and episodes like this can impact the bank's long-term reputation.
For now, it remains to wait for Bradesco to solve the flaws and strengthen the security and stability of his systems to prevent new disorders.
source: this is money.
